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Important Message

On 31 October 2013, the Minister Assisting the Prime Minister for the Public Service, Senator the Hon. Eric Abetz, announced interim recruiting arrangements for the Australian Public Service.

As a result of these arrangements only current ongoing APS employees are eligible to apply for the following vacancies.

Further information regarding the interim arrangements is available on the APSC website.

Current Vacancies

Supporting Documents

Applications for advertised vacancies should be sent to:

Email: (preferred)

Recruitment Officer
Australian Research Council
GPO Box 2702
Canberra ACT 2601


**Please Note that this opportunity is only available to current ongoing Australian Public Service employees**

Position: ARC Assist Support Officer
Classification: APS 5
Employment Status: Ongoing
Position Contact: Mr Peter Conn
Apply Address:   
Applications Close: Wednesday, 4 March 2015

About the Opportunity:

The position is part of the ARC Assist team and as a member of that team you will be responsible for level 1/2 support for ARC ICT services and applications supporting both ARC staff and ARC external clients. You will be a team player keen to share and develop skills within the ARC and possess strong customer service skills.

Duties of the position may include:

  • Providing a quality customer experience through timely and effective desktop and application support
  • Providing Level 1/2 support for general  IT enquiries and ARC applications, including afterhours executive support, ensuring that Service Level objectives are met
  • Processing queries to ARC Assist (including the Research Management System (RMS) Service Desk) through all communication channels such as: phone, email and web-forms
  • Contributing to projects and programs of work that contribute to the effective development, delivery and maintenance of ICT services within the ARC
  • Ensuring all incidents are logged accurately within the incident recording tool
  • Developing procedures and reference guides to support internal and external stakeholders
  • Undertaking other tasks for the ICT Services Branch and the ARC.

Selection Documentation - PDF Format (327KB) - Word Format (36KB)

ARC Corporate Policies and Commitment Statements