The ARC Client Service Charter outlines the standards of service the Australian Research Council provides to stakeholders, including commitments to responsiveness, transparency, and effective communication. defines the service standards and expectations for interactions with ARC clients and stakeholders outlines response timeframes for enquiries, reporting, and administrative processes provides information on key contact points, services, and support channels describes processes for feedback, complaints, appeals, and Freedom of Information requests emphasises privacy, confidentiality, and accessibility in service delivery aims to ensure high-quality, accountable, and client-focused service across ARC activities Download PDF (378.75 KB) Download DOCX (283.25 KB) Created date: 5 July 2024 Modified date: 5 July 2024 Publication date: 5 July 2024 We welcome your feedback on the quality of our services. If you wish to provide feedback or complaints, please write to the Complaints Handling Officer via email at complaints@arc.gov.au or The Complaints Handling OfficerAustralian Research CouncilGPO Box 2702Canberra ACT 2601 Additional guidance on how to provide feedback is available on the Feedback and Complaints page on the ARC website.